Refund and Cancellation Policy

This Policy applies to consultation requests, live-call extensions, digital reports, and wallet top-ups purchased through Cosmic Drishti. It should be read with our Terms and Pricing page.

The displayed consultation price is debited from your Cosmic Drishti wallet when you submit a booking request. The request remains pending until the astrologer accepts it.

• Astrologer declines or does not respond in time: the full amount is automatically reversed to your Cosmic Drishti wallet.
• You want to withdraw a pending request: contact support immediately. If the request can be stopped before acceptance, we will cancel it and reverse the full amount to your wallet. A request that has already been accepted follows the rules below.

A confirmed consultation reserves the astrologer’s time and is not ordinarily cancellable or refundable. Contact support as soon as possible if an exceptional circumstance prevents attendance; any reschedule or discretionary wallet credit depends on the facts and astrologer availability.

You are not eligible for a refund merely because you joined late, missed the consultation, changed your mind, disagreed with an astrological interpretation, or had a device, power, or internet problem on your side.

If an accepted consultation cannot be delivered because the astrologer does not attend or a verified Cosmic Drishti platform failure prevents the consultation, contact us within 7 days of the scheduled time. After review, we will offer an appropriate remedy, which may be a reschedule or a full reversal to your Cosmic Drishti wallet.

We may request screenshots, timestamps, or device details to separate a platform failure from a local connectivity problem.

An extension price is debited when the client requests more time. If the astrologer declines or the request expires before acceptance, the full extension amount is automatically reversed to the client’s Cosmic Drishti wallet. An accepted extension is treated as part of the delivered consultation and is not separately refundable except for a verified platform failure.

A paid digital report cannot be cancelled once generation begins and is not refundable because of a change of mind, a mistaken birth input supplied by you, or disagreement with its interpretation.

If a report is charged but generation fails, the delivered file is corrupt, or it remains inaccessible, contact us within 7 days. We will first try to regenerate or restore access. If we confirm that the report cannot be delivered, we will reverse the report price to your Cosmic Drishti wallet.

A successful top-up purchases non-transferable Cosmic Drishti wallet credit. Unused wallet credit is not ordinarily redeemable for cash or refundable to a bank account or payment instrument.

We will review a request involving a duplicate debit, a payment that was captured but not credited, an unauthorised transaction, or a refund required by applicable law. Report the issue within 7 days of noticing it and include the Razorpay payment or order ID. Where a refund to the original payment method is approved, any wallet credit created by that payment must first be unused or removed.

• Wallet reversal: normally appears promptly after the reversal is processed and can be checked in wallet activity.
• Original payment method: where approved, we will initiate the refund through Razorpay. Normal refunds typically take 5–7 working days after initiation, though your bank or payment provider may take longer to post the amount.

Refunds are returned through the applicable original route. We do not issue cash or send a refund to an unrelated card, account, UPI ID, or third party.

Email support@cosmicdrishti.com with:

• your registered name, phone number, and email address;
• the booking, report, wallet order, Razorpay payment, or transaction ID;
• the amount and date; and
• a short explanation and any supporting screenshot.

Do not send your card number, CVV, UPI PIN, banking password, or OTP. You can also use the Contact page.

Please contact us before raising a chargeback so we can investigate. Fraudulent refund requests, false disputes, or repeated abuse may lead to account restriction. This does not limit any lawful right to dispute an unauthorised or incorrectly processed payment.

We may update this Policy prospectively. The policy in effect when you purchased a Service will govern that purchase unless applicable law requires otherwise. Questions can be sent to support@cosmicdrishti.com or raised by phone at +91 91238 27035.